Making a Purchase

For an ease free purchase, simply browse our online catalogue, click on item’s required and those goods will be placed into your Shopping Cart. When you have finished choosing your selection, click on the Checkout icon where your Total Bill, including any Extra’s will be listed and calculated. You will then be asked to fill in your personal details and you will be sent an Order Confirmation via email. We accept all major credit card payment.

Please note: payment is taken at the time of placing an order, as a matter of course; consequently, you may see a delay between payment being taken and the arrival of your goods. Please note that we do not take deposits - payment is taken in full at the time of placing your order.

 Telephone Orders

If you wish to pay by credit/debit card over the telephone, or have any questions, you can telephone us on 01274 598 894 (Local call charge), between 10.00am & 5.30pm. Our staff will be pleased to assist you. Your order details will be processed after confirmation of payment has been acknowledged.

 Orders Not in Stock

In the unlikely event that your order is out of stock, you will either be emailed or telephoned with the option to cancel or change the item. We will endeavour to fulfil all orders as quickly as possible, but please bear in mind that certain products can take up to 4-6 weeks.

 Shipping & Handling

Goods are shipped by our carrier to the delivery address mentioned on your order. All parcels will require a signature at the destination. Should any parcels be damaged in transit, these must be signed for as damaged. We cannot make any compensation for goods that are signed for as having been received in good condition when damage has occurred in transit.
Delivery Schedule:

We aim to send your order to you in 5-7 business days; however, this cannot be guaranteed, so if you require your order by a specific date, we strongly suggest that you contact us by telephone to find out if that is possible before placing your order. International orders are generally received in under 15 business days, but, again, this cannot be guaranteed unless you are willing to pay specifically for a 'guaranteed-by' delivery service. Please also be aware that deliverytimes may be significantly interrupted at public holiday times such as Christmas and New Year.

We would strongly advise that you do not book decorators, curtain makers or upholsterers until you have actually received your order of fabric or wallpaper. We will not accept responsibility for any cancelled decorator's fees due to your delivery being delayed in any way.

In some cases, it may be necessary to fold the fabric, rather than send on a roll. This generally applies to any orders to be shipped outside UK mainland.

For orders being shipped abroad or outside of our Mainland UK shipping range, it can be difficult to be exact with shipping costs until any fabric has been cut and the full order packed. For this reason, all non-UK Mainland shipping cost quotes are approximate and a further charge may need to be levied once the goods are packed and ready to be sent.

If our couriers attempt to deliver an order and the customer is not home to take delivery, the couriers will leave a card detailing how to rearrange delivery. If not contact is made, then the couriers will attempt a second delivery. If this fails and the recipient has still not contacted the couriers to rearrange delivery, the parcel will be returned to us and a further delivery charge will be made to resend the item.

Delivery is FREE on orders above the value of £99.00, within the UK mainland only.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Please however note that the recipient of any goods outside the European Union will be responsible for any customs and import duties that may be applied at such time.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. Although it is sometimes hard to see and represent colours from screen to screen, we are happy to send out samples to you; however, please note that the sample you receive and the fabric which is subequently sent to you may not be from the same batch or colour dye and therefore we cannot guarantee an exact colour match. This applies particulalry to samples which you may have obtained from a different source. Please note the number of samples you may order is limited to five.

Cancellation Policy

Once an order has been placed and payment has been taken, we are unable to accept a cancellation, amendment or to make a refund to you. If, under exceptional circumstances, an amendment to your order is possible, then this will be subject to an administration charge of £30.00. Once an order has been placed to our suppliers, then regrettably it is not possible to cancel or amend any orders in any way.

Returns Policy

Customers have the right to return unopened goods within 7 days from date of receipt if not satisfied and will only be liable for their own carriage costs. Any goods to be returned must be authorised by the Company before being sent. The quantities of fabrics to be returned is A MINIMUM of 5 metres and wallpapers a MINIMUM of 5 rolls from the same batch or dye number. The option of returning goods do not apply to Made-to-Measure items or special orders, unless faulty.

Any deliveries which contain faulty items or shortages MUST be reported within seven days or no liability can be taken.

If any goods are ordered in error by the customer this will be subject to a 25% handling fee and postage costs of £40.00 in UK mainland if collected by our courier and £75.00 if collected by our courier from Scottish Highlands. Should any fabrics be cut or any processes be added to fabrics, then unfortunately we cannot accept return or offer a refund or part refund of such goods. When returning goods, please ensure that they are packed sufficiently because we cannot accept goods that are damaged during their return. Damages due to insufficient packing will need to be claimed by you, from the company used to send the goods back to us. Please note that refunds will be for goods only and will not include any carriage costs paid to us. Please allow up to 30 days for any refunds to be made.
 
Confidentiality

Customer details are strictly confidential and are protected within the current Data Protection Act. We will not disclose any information provided to third parties.